Orders And Returns
On-line purchases made through the Parts Express may be returned within 90 days of the purchase date provided that:
- The product is in brand new, unused condition.
- A copy of the packing slip and original proof of purchase is provided with the part/parts being returned.
All returns must be sent prepaid to the following address:
HOLLOWELL INDUSTRIES
CUSTOMER SERVICE DEPARTMENT
315 NORTH SEBASTIAN STREET
WEST HELENA, AR 72390
RETURN SHIPPING CHARGES ARE PAID BY THE CUSTOMER. COLLECT SHIPMENTS WILL NOT BE ACCEPTED
REFUNDS
Refunds will be issued for parts only; shipping and handling charges are non-refundable.
All refunds will be credited back via the same payment method used for the original order.
All returns will be inspected before any credit will be issued. Any product found to be unfit for re-sale will be rejected and no credit will be issued.
Pool Safety Is
Our Top Priority
No one takes the issue of pool safety more seriously than Doughboy Pools. In fact, our comprehensive safety promotion program, which was devised in collaboration with the US Consumer Products Safety Commission (CPSC), has become the standard for the entire above-ground pool industry.
We want you to enjoy your above ground pool and be safe doing it. That way, you’re sure to experience your backyard environment to the fullest for years to come.
Safety Education
Safety Packet
6 Rules of Pool Safety
